Frequently Asked Questions

Any major life decision raises a number of questions, and deciding upon a home care solution is no exception. As providers of the best in home senior care Montecito area families trust. We are always available to answer any and all questions from seniors and their families about what they can expect when engaging the services of Complete Care at Home, and have compiled some of what we’ve found to be the most frequently asked home care questions with their corresponding answers for your convenience. Contact us today!

Contact us per email or call our us now 24-hour administration line: (805) 727-3445. We’d love to hear from you and can get you in touch with one of our home care managers, who are available to talk with you about the specific and unique needs of your family and assist you with a customized plan to care for you or your loved one. We look forward to talking with you!

There are a variety of advantages and disadvantages one ought to consider when making the decision between hiring an agency like us or a private caregiver. There are legal implications, safety challenges, lack of available backup and more…

Risks

  1. Hiring a private caregiver makes you the care recipient an employer with all legal requirement, payroll tax obligations, insurance requirements and more. 
  2. The private caregiver is not per definition checked and thoroughly vetted and trained prior to providing care, including in-person training by registered nurses.
  3. Liability is a huge risk for you as care recipient. A private caregiver can hurt themselves at your house resulting in them suing you over it.

Advantages of hiring an agency

  1. An employee of Complete Care at Home is fully covered under Complete Care at Home’s insurance.
  2. Complete Care at Home is a fully licensed, bonded, and insured organization
  3. Our Caregivers are personally interviewed, FBI-background checked and fingerprinted, and registered with the Home Care Services Bureau of California
  4. Our caregivers are  overseen, guided, and supervised by our registered nurse Home Care Managers
  5. Thoroughly vetted and trained prior to providing care, including in-person training by registered nurses at our state-of-the-art training facility and specialized training for dementia care

We provide a variety of care levels, we start with a minimum of 4 hours per day with an ultimate of 24 hours care per day for those who need our help. 

We often receive the question: “Why do we have to staff so many different caregivers”?

When we schedule in caregivers we not only want you to feel a compatibility with the caregiver, we also want our caregiver to experience a compatibility before scheduling the caregiver in long term. This could result in changes in caregiver. However, we always aim to limit the changes in caregivers. 

Example:

With a maximum shift of 12 hours one could be served by 2 caregivers in the case of a 24-hour/day care need.

Our home care managers are available to perform assessments and to provide consultation to assist you in understanding and implementing your doctor’s orders. We frequently attend doctor visits to help our clients better understand a complex medical situation, and make informed decisions about their health. 

We are pleased to offer professional home care in Santa Barbara County, Santa Ynez Valley and Ventura County that is highly customized to meet each person’s individual needs. We have an excellent team of skilled companion caregivers, certified nursing assistants, home health aides, and certified home care managers. Furthermore, our staff can help with Non Emergency Medical transportation bringing you or your family member to medical appointments and even grocery shopping and meal planning. Learn more about our Santa Barbara home care services here.

We have a unique business model for our industry and for our local community. We have refused to grow at a pace that would place the needs of our clients and caregivers second to any other consideration. We have grown organically, and with a very focused desire for one-on-one contact that allows us to tailor our services to your home care needs. Read more about what makes our Santa Barbara home care different.

At Complete Care at Home, we pride ourselves on remaining focused and flexible to accommodate your family’s needs. We request cancellations to be made with at least 24 hours’ notice, and any other requested adjustments to the schedule are welcome and accommodated to the best of our ability.

We work closely with our clients and their families to communicate important details about care. Additionally, both our medical and administrative staff are available 24 hours a day, every day of the year, should you have specific questions.

We also offer an online portal to assess your family member’s daily schedule, shift calendar, invoicing information and communicate appointment or schedule changes. You can log in at any time to review this information.

All of our clients have direct access to the home care manager on call at any hour of the day or night. We also have an administrative hotline to reach our leadership at any time. While our detailed planning prevents most unforeseen circumstances or urgent matters from arising at odd hours, we are available 24/7.

There are no additional costs for this associated service. If you request an additional home care manager’s visit to your home, that visit will be billed at the normal rate. After-hours rates may apply for visits outside of regular business hours.

Yes, our team has over 30 years of experience working with the various facilities that provide skilled nursing across our community, as well as many of the top surgeons and physicians in the Santa Barbara area. We work closely with our clients, and utilize our local resources to ensure that you receive the appropriate level of care.

No, we choose not to provide Medicare-paid services. If desired, we coordinate with other agencies to provide such care, which is usually short-term and task-oriented. 

We assist you in obtaining your long-term health care insurance benefits by providing appropriate home care manager assessments and care records for you to file. 

The best and easiest methods of payments for us are the following:

  1. Cheque payment, no extra charges
  2. ACH payment (bank to bank) $3  per transaction
  3. Creditcard payment, add 3.75% transaction charges to the billed invoice

Contact us any time by calling 805-727-3445 with additional questions about our senior in home care in Solvang and the surrounding areas, or to arrange for your complimentary in-home consultation, or by completing our brief online contact form.